Security

The following topics provide an overview of the security guidelines for Castleberry Point.

General Guidelines

Access controls are in place to protect the security of the building and the safety of the owners and residents.

  • DO NOT let strangers or unknown parties into the building.

  • DO NOT permit individuals to tailgate behind you through the doors or gates.

  • DO NOT give the access codes to anyone.

If you see any suspicious activity, or you feel that your safety is threatened, call 911

Callboxes

To update your information in the call box directory, please submit a maintenance request in the AppFolio Portal.

Guests and vendors can use the call boxes to to contact you for access to the residential lobby and the street-level garage door on Chapel Street (when closed).

When you receive a call from one of the call boxes, follow these steps:

  1. Confirm that the caller is your guest.

  2. If the caller is your guest, press 9 on the keypad to grant access.

  3. If the caller is NOT your guest, disconnect the call.

Note: For the phone numbers associated with the callboxes, refer to the Contacts page.

Key Fobs and Vehicle RFID Stickers

If you lose your key fob, key card, or vehicle RFID sticker or need another one, submit a maintenance request on the AppFolio Portal.

Use your key fob to access

  • The residential lobby

  • The main parking garage entrance on Chapel Street

  • Each floor from the parking structure, stairwells, and roof

  • The pedestrian courtyard security gate

  • The street-level garage door (when closed)

  • The trash room

Use your vehicle RFID sticker to access

  • The second level residential parking area

  • The main parking garage entrance off Chapel Street

Security Camera Footage

Castleberry Point has been equipped with a state-of-the-art cloud-based camera system, called 3dEYE.

Request a video

Please share the security@castleberrypoint.org email address with the Atlanta Police department so that they may issue management an official evidence request. For liability reasons, this is the only way videos will be shared.

Safety & Security Committee

The Safety & Security Committee helps guide us through best security practices at Castleberry Point.